This module allows you to have a detailed record of the activities performed, creation of support sessions, remote takeover, and file transfer.

1. Enter the window Audit. In the information view, you can view the list of sessions grouped by data such as Name, Device, Serial Number, Module, Action and Date Created.

2. By selecting the Column Options in the information view, you can enable or disable additional columns, with the exception of the ‘Name’ column.

3. By selecting the filter, you will be able to view the activity logs using different criteria to access the information.

4. To filter the information, it can be done using one or more criteria, depending on the need. To enable a criterion, click the checkbox. Here’s an example that uses multiple filters:

5. To return to the audit logs after activating a filter, click the Clean filters.

⚐ Notes:
- Remote control logs can take several minutes to load after a remote control session has ended.
- By default, audit logs are valid for 15 days, i.e. after 15 days the logs, including recordings of remote control sessions, will be deleted. If you want to have a different validity, you must make the configuration in the database.

Recording Remote Control Sessions

During remote control, it is possible to record remote support sessions and monitor the provision of the remote control service. In these sessions, the content of the remote screen is recorded. It is not possible to record audio, nor the actions performed from the viewer.

At the end of a remote control session or after a disconnection that takes more than 10 minutes to reconnect, the video will be sent to the storage provider. In case of problems with the internet, the recording will try to be sent every 30 minutes until I manage to upload.

⚐ Note: In a multitenant environment, recordings are saved in a storage container supported by Aranda.

Detailed audit information

Each of the audit logs has a detailed view according to the action that has been executed.

All modules present the following general information:

Datum	Description
Date of creation	Date on which the action was carried out.
Name	It is the name with which the user identifies himself.
Telephone	It is the phone number to communicate with the user.
Device	It is the name with which the device is identified.
Device Type	The type of device can be: Desktop, Laptop or Server
Serial number	This is the serial number of the device.
Module	There are four modules: support sessions, file listing, file transfer and remote control.
Action	The actions that are audited are: Create Support Session, Authorize Support Session, Invalid Password in Support Session, Support Session Denied Confirmation, and Support Session Deleted.

The following image shows an example of the detailed information of the Support sessions with the stock Create Support Session

The file transfer module presents the following additional data:

Datum	Description
Source Path	This is the full path of the source folder location.
Destination Route	This is the full path of the destination folder location.
File Name	This is the name of the file being transferred.
Transfer Mode	Indicate if the transfer is sent or received by the specialist, if it was canceled or if there was any error.

The following image shows an example of the audit detail for the module File Transfer

The Remote Control module presents the following additional data:

Datum	Description
Recording Started	Date and time of start of the remote control recording.
Finished Recording	Date and time of completion of the remote control recording.

The detail of this module includes a Download Recording From which you can access a file in MP4 format to download the video of the remote control session: