Specialist Agent (Viewer)
To access the remote support features, the specialist agent must be installed on a device that meets the following minimum conditions:
| Specialist device | |
|---|---|
| Virtual processor | 2-core CPU |
| RAM | Minimum 4 GB |
| Disk Space | Minimum 4 GB |
The operating system versions supported by the specialist agent are:
| Operating system | Version |
|---|---|
| Windows 10 LTS 2019 | 1809 |
| Windows 10 Enterprise LTSC 2021 | 20H1 |
| Windows 10 | 20H2 |
| Windows 10 | 21H1 |
| Windows 10 | 21H2 |
| Windows 10 | 22H2 |
| Windows 11 | 21H2 |
| Windows 11 | 22H2 |
The supported browsers are as follows:
| Browser | Version |
|---|---|
| Edge | Version >= 88 |
| Google Chrome | Version >= 97.0.4692.71 |
Ports used by the Specialist Agent - (Cloud Environments)
| Port | Protocol | Description |
|---|---|---|
| 443 | TCP | Required for the Specialist Agent’s connection to the Recording server, he must be able to view the site: https://Dominio/adm/arc/recording |
| 3478 | TCP | Required only for output, intended for the connection of the Specialist Agent with the Turn Server at the remote takeover. |
| WebSockets | They establish a persistent two-way connection between the agent and the server. | |
| 64883 | TCP | Required only for output, intended for the connection of the Specialist Agent with external Turn Servers in file transfer. |
| 15000 - 65000 | UDP | Range required only for output, intended for the connection of the Specialist Agent with external Turn Servers in file transfer. |
Ports used by the Specialist Agent - (On-Premises Environments)
| Port | Protocol | Description |
|---|---|---|
| 443 | TCP | Required for the Specialist Agent’s connection to the Recording server, he must be able to view the site: https://Dominio/adm/arc/recording |
| 8081 | TCP | Required only for output, intended for the connection of the Specialist Agent with the Turn Server at the remote takeover. |
| WebSockets | They establish a persistent two-way connection between the agent and the server. | |
| 3478 | TCP | Required only for output, intended for the connection of the Specialist Agent with the Stun Server in the file transfer. |
| 15000 - 65000 | UDP | Range required only for output, intended for the connection of the Specialist Agent with the Stun Server in the file transfer. |
Aranda Remote Control Workstation Agent -(Cloud Environments)
⚠ Important: You cannot have the AVS Agent and the Aranda Remote Control (ARC) Agent installed simultaneously on the same workstation. Conflicts can be generated between both agents, preventing proper use.
The minimum conditions for installation that the workstation must meet are:
| Workstation Requirements | |
|---|---|
| Virtual processor | 2-core CPU |
| RAM | Minimum 4 GB |
| Disk Space | Minimum 400 MB |
The operating system versions supported by this agent are:
| Operating system | Version |
|---|---|
| Mac OS 12 | Monterey |
| Mac OS 13 | Fortune |
| Mac OS 14 | Sonoma |
| Windows 10 LTS 2019 | 1809 |
| Windows 10 Enterprise LTSC 2021 | 20H1 |
| Windows 10 | 20H2 |
| Windows 10 | 21H1 |
| Windows 10 | 21H2 |
| Windows 10 | 22H2 |
| Windows 11 | 21H2 |
| Windows 11 | 22H2 |
| Windows Server 2016 | |
| Windows Server 2019 | 1809 |
| Windows Server 2022 |
Ports used by the Workstation Agent.
| Port | Protocol | Description |
|---|---|---|
| 443 | TCP | Required for the Workstation Agent connection to the Notifications server, you must be able to view the site: https://Dominio/adm/arc/notification |
| 3478 | TCP | Required only for output, intended for connecting the Workstation Agent to the Turn Server on the remote control socket. |
| WebSockets | They establish a persistent two-way connection between the agent and the server. | |
| 64883 | TCP | Required for output only, intended for connecting the Workstation Agent to external Turn Servers in file transfer. |
| 15000 - 65000 | UDP | Range required for output only, intended for connecting the Workstation Agent to external Turn Servers in file transfer. |
Local Ports Used for Internal Agent Process Communication
| Port | Protocol | Description |
|---|---|---|
| 5050 | WebSocket | Used by Aranda.ARC.Workstation.exe to receive messages and requests from other processes |
| 5029 | GRPC | Used by Aranda.AVS.TransferFile.Service.Target.exe to receive file transfer requests |
| 9087 | GRPC | Used by Aranda.AVS.VNC.Application.exe to receive remote control requests |
⚐ Notes:
- The workstation agent should be able to display the next repserver path for automatic agent update and everything after / : https://Dominio/repserver/api/ and download files from that site
Aranda Remote Control Workstation Agent -(Onpremises Environments)
⚠ Important: You cannot have the AVS Agent and the Aranda Remote Control (ARC) Agent installed simultaneously on the same workstation. Conflicts can be generated between both agents, preventing proper use.
The minimum conditions for installation that the workstation must meet are:
| Workstation Requirements | |
|---|---|
| Virtual processor | 2-core CPU |
| RAM | Minimum 4 GB |
| Disk Space | Minimum 400 MB |
The operating system versions supported by this agent are:
| Operating system | Version |
|---|---|
| Windows 10 LTS 2019 | 1809 |
| Windows 10 Enterprise LTSC 2021 | 20H1 |
| Windows 10 | 20H2 |
| Windows 10 | 21H1 |
| Windows 10 | 21H2 |
| Windows 10 | 22H2 |
| Windows 11 | 21H2 |
| Windows 11 | 22H2 |
| Windows Server 2016 | |
| Windows Server 2019 | 1809 |
| Windows Server 2022 |
Ports used by the Workstation Agent.
| Port | Protocol | Description |
|---|---|---|
| 443 | TCP | Required for the Workstation Agent connection to the Notifications server, you must be able to view the site: https://Dominio/adm/arc/notification |
| 8081 | TCP | Required only for output, intended for connecting the Workstation Agent to the Turn Server on the remote control socket. |
| WebSockets | They establish a persistent two-way connection between the agent and the server. | |
| 3478 | TCP | Required for output only, intended for connecting the Workstation Agent to the Stun server in file transfer. |
| 15000 - 65000 | UDP | Range required only for output, intended for the connection of the Workstation Agent with the Stun server in file transfer. |
Local Ports Used for Internal Agent Process Communication
| Port | Protocol | Description |
|---|---|---|
| 5050 | WebSocket | Used by Aranda.ARC.Workstation.exe to receive messages and requests from other processes |
| 5029 | GRPC | Used by Aranda.AVS.TransferFile.Service.Target.exe to receive file transfer requests |
| 9087 | GRPC | Used by Aranda.AVS.VNC.Application.exe to receive remote control requests |
⚐ Notes:
- The workstation agent should be able to display the next repserver path for automatic agent update and everything after / : https://Dominio/repserver/api/ and download files from that site