1. In order to take remote control, the specialist agent must be installed and the latest released version detailed in the release notes must be used.

⚐ Note: The installer executable file cannot be tested by antiviruses, as they identify it as a foreign agent and can be blocked or removed from the checked machine.

2. When you run the installer you will be able to see the following image:

3. You can then configure the company and the user as shown in the following image:

4. It is recommended to choose the complete installation:

5. Start the installation. This step requires admin permissions:

6. Once the installation process is complete, click finish:

⚐ Note: If a security alert is issued by the firewall after installation, select the All check-box and click on Allow access.

7. The application can be called from the Windows browser without having to run it beforehand:

Uninstall

1. Go to the installer of the specialist’s agent and double-click on it.

2. The installation wizard will start, click on next:

3. Choose the option Eliminate and click on next:

4. Click Eliminate. Once you accept the confirmation message, the agent will be uninstalled.