Below are some generalities that must be taken into account for the correct functioning of the Aranda SERVICE MANAGEMENT ASMS API.

• Aranda SERVICE DESK Console Supported Version 9.0.0.0 Database Version 9.5.16
• Operations on the API must be performed with users who have the appropriate permissions assigned from the Console Aranda administration SERVICE MANAGEMENT SUITE ASMS.
• To make the request to any API, it is necessary to use the integration token generated from the website. For more information, see the Configuring integration tokens
• Using the API requires available licenses, which will behave the same as if a specialist were logged in on your console. To use the API in integrations, generate a token with a user who has a named license assigned to them. This user must be unique to the integration.
• In multitenant environments, consuming some endpoints can result in the “TenantNotFound” error. In these cases, the header must be sent x-aranda-tenant-alias with the value of the tenant on which the endpoint is to be consumed.