Below are the generalities to be taken into account for the correct functioning of the Aranda API - Knowledge Base.

• Aranda SERVICE DESK Console Supported Version 9.0.0.0 Database Version 9.5.16
• Operations on the API must be performed with users with the permissions assigned from the Aranda SERVICE MANAGEMENT SUITE ASMS Administration Console.
• Using the API requires available licenses, which will behave the same as if a specialist were logged into the console.
• To make the request to any endpoint, it is necessary to use the integration token generated from the website. For more information, see the Configuring integration tokens
• Using the API requires available licenses, which will behave the same as if a specialist were logged in on your console. To use the API in integrations, generate a token for a user with a named license assigned. This user must be unique to the integration.
• In multitenant environments, consuming some endpoints can result in the “TenantNotFound” error. In these cases, the header must be sent x-aranda-tenant-alias with the value of the tenant on which the endpoint is to be consumed.