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Detalles de la petición

URI: api/v8.6/item/{id}/{itemType}/{userId}?level={level}
Tipo: GET
Encabezados requeridos:
- content-type: application/json
- Authorization: TOKEN

Parámetros:

Nombre	Tipo de dato	Obligatorio	Descripción
Id	Texto	Si	Id del caso a consultar
itemType	Número	Si	Tipo de caso a crear. Las opciones son: 1. Incidente 2. Problema 3. Cambio 4. Requerimiento de servicio
userId	Número	Si	Id del medio por el cual se registra el caso.
Level	Número	No	Nivel de detalle que se quiere consultar. Las opciones son: 0. Bajo 1. Medio 2. Alto Si no se provee, por defecto retorna el detalle alto.

Respuesta

Como respuesta se obtiene un objeto json, con la siguiente información:

{
    "Annulled": null,
    "AttentionDate": {
        "Expected": "/Date(1457966400000-0500)/",
        "Real": null
    },
    "AttentionDateExpected": null,
    "AttentionDateReal": null,
    "AuthorId": 3828,
    "AuthorName": "Jorge Osorio",
    "Building": null,
    "BuildingDate": {
        "Attention": null,
        "Solution": null
    },
    "CABDate": {
        "Attention": null,
        "Solution": null
    },
    "CaseType": 2,
    "CategoryHierarchy": null,
    "CategoryId": 2499,
    "CategoryName": "Registro Web",
    "CauseId": null,
    "CauseName": null,
    "CiId": 4,
    "CiName": "* Aranda 360",
    "City": null,
    "ClassifiedId": null,
    "ClassifiedIdByProject": null,
    "ClassifiedName": null,
    "ClassifiedType": null,
    "ClosedDate": null,
    "Commentary": null,
    "CompanyId": null,
    "CompanyName": null,
    "ComposedId": "PM-55134-2-8696",
    "Cost": {
        "Current": null,
        "Expected": null,
        "Real": null
    },
    "Country": null,
    "CustomerId": null,
    "CustomerName": null,
    "Department": null,
    "Description": "aa",
    "Effort": null,
    "EmailDate": null,
    "Floor": null,
    "GroupId": 13,
    "GroupName": "Aranda Colombia",
    "HasCurrentVoting": false,
    "HasKnownError": false,
    "HasSurvey": false,
    "HeadQuarter": null,
    "Id": 55134,
    "IdByProject": 8696,
    "ImpactId": -1,
    "ImpactName": "NONE",
    "ImplementationDate": {
        "Attention": null,
        "Solution": null
    },
    "InterfaceId": null,
    "IsClosed": false,
    "IsStateProvider": true,
    "KnownError": null,
    "PriorityId": 1,
    "PriorityName": "LOW",
    "ProcedureId": null,
    "ProcedureName": null,
    "Progress": 0,
    "ProjectId": 2,
    "ProjectName": "Soporte",
    "ProviderId": null,
    "ProviderName": null,
    "RFCDate": {
        "Attention": null,
        "Solution": null
    },
    "ReasonId": null,
    "ReasonName": null,
    "ReceptorId": 243,
    "RegistrationDate": "/Date(1457731263700-0500)/",
    "RegistryTypeId": 1,
    "RegistryTypeName": "Web",
    "ReviewDate": {
        "Attention": null,
        "Solution": null
    },
    "RoutingType": null,
    "ServiceId": 2420,
    "ServiceName": "CAMBIOS",
    "SlaId": 2456,
    "SlaName": "Cambios",
    "SolutionDate": {
        "Expected": null,
        "Real": null
    },
    "SolutionDateExpected": null,
    "SolutionDateReal": null,
    "SpecialistId": 243,
    "SpecialistName": "Jorge Osorio",
    "StageId": null,
    "StageName": null,
    "StateId": 199,
    "StateName": "Registrado",
    "TestingDate": {
        "Attention": null,
        "Solution": null
    },
    "Time": 0,
    "UrgencyId": -1,
    "UrgencyName": "NONE",
    "UserCanEdit": true,
    "VotingProcessId": null,
    "VotingProcessName": null
}

Mensajes de error

Código	Estado HTTP	Mensaje de error
400	BadRequest	InvalidToken
400	BadRequest	InvalidUserId
400	BadRequest	InvalidItemId
400	BadRequest	InvalidItemType
400	BadRequest	InvalidUserId
400	BadRequest	InvalidLevelOfDetail
403	Forbidden	UnauthorizedIncidentView
403	Forbidden	UnauthorizedChangeView
403	Forbidden	UnauthorizedProblemView
403	Forbidden	UnauthorizedServiceCallView
403	NotFound	InvalidItemId
500	InternalServerError	FailureGetItem