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    Consulta de Casos

    Detalles de la petición

    • Uri: /api/v9/item/{ItemId}

    • Tipo: GET

    • Encabezados requeridos: content-type: application/json X-Authorization: Bearer {token}

    Parámetros:

    Nombre Tipo de dato Obligatorio Descripción
    ItemId Número Si Identificador del caso

    Cuerpo de la petición

    N/A

    Respuesta

    {
    
         "authorId": 4832,
    
          "authorName": "Especialista 1",
    
          "backgroundColorRgb": "0.174.239",     "calendarOlaId": null,
    
          "calendarSlaId": 3,
    
          "calendarUcId": null,
    
          "canClosed": false,
    
          "categoryHierarchy": "Tiempos Cat",     "categoryId": 623,
    
          "categoryName": "Tiempos Cat",
    
          "cause": "",
    
    "causeNoHtml": "",
    
    "ciId": null,
    
    "ciName": null,
    
    "closedDate": null,
    
    "commentary": "", "commentaryNoHtml": "", "companyId": 578,
    
    "companyName": "ACT Telematica", "constructionFinalDate": null, "constructionInitialDate": null, "contractId": null,
    
    "contractName": null, "correctActions": null,
    
    "cost": null,
    
    "countFiles": 0,
    
    "currentProgress": 0,
    
    "currentTime": 0,
    
    "customerId": null,
    
    "customerName": null,
    
    "description": "Test postman ", "descriptionNoHtml": "Test postman ", "duration": null,
    
    "effort": null,
    
    "emailOriginationDate": null, "estimatedCost": null, "estimatedDate": null, "estimatedTime": 0,
    
    "finalDate": null,
    
    "finalStatus": 0,
    
    "followUpActions": null, "foregroundColorRgb": "255.255.255", "groupId": 5,
    
    "groupName": "CYS - Desarrollo", "hasMoreInformation": false, "hasSurvey": false,
    
    "haveRisk": false,
    
    "id": 84486,
    
    "idByProject": "RF-84486-19-407613", "impactId": 7203,
    
    "impactName": "[ES] MEDIO", "incorrectActions": null,
    
    "initialDate": null,
    
    "initialStatus": false, "instalationFinalDate": null, "instalationInitialDate": null, "interfaceId": null,
    
    "isClosed": false,
    
    "isFeeAvailable": true,
    
    "isVotingProcess": false,
    
    "itemType": 4,
    
    "itemTypeId": 4,
    
    "itemTypeName": "Service Request",
    
    "itemVersion": 3,
    
    "knownError": null,
    
    "locationId": null,
    
    "locationName": null,
    
    "majorProblem": null,
    
    "modelId": 70,
    
    "modelName": "[ES] Requerimientos PMO (2)", "modifiedDate": 1632254428340,
    
    "modifierId": 4832,
    
    "modifierName": "Especialista 1",
    
    "olaId": null,
    
    "olaName": null,
    
    "openedDate": 1632254058200,
    
    "parentId": null,
    
    "parentIdByProject": null,
    
    "parentItemType": null,
    
    "parentItemTypeId": null,
    
    "parentOpenedDate": null,
    
    "previousStateId": 267,
    
    "price": null,
    
    "priorityId": 9,
    
    "priorityName": "[ES] ALTA",
    
    "priorityReason": null,
    
    "progress": 0,
    
    "projectId": 19,
    
    "projectName": "Soporte - ASC",
    
    "providerId": null,
    
    "providerName": null,
    
    "psoFinalDate": null,
    
    "psoInitialDate": null,
    
    "realCost": null,
    
    "realDate": null,
    
    "reasonId": null,
    
    "reasonName": null,
    
    "receptorId": 6919,
    
    "receptorName": "Duvan Carmona", "recomendations": null,
    
    "registryTypeId": 7199,
    
    "registryTypeName": "[ES] Chat",
    
    "relation": null,
    
    "responsibleId": 4479,
    
    "responsibleName": "Carlos Eduardo Sanchez Parra", "rev": 3,
    
    "riskId": null,
    
          "riskName": null,
    
          "serviceId": 140,
    
          "serviceName": "Prueba Tiempos",     "slaId": 1,
    
          "slaName": "Acuerdo Soporte",
    
          "stateId": 267,
    
          "stateName": "[ES] Registrado",
    
          "subject": "Prueba póstman",
    
          "surveyToken": null,
    
          "templateId": null,
    
          "testFinalDate": null,
    
          "testInitialDate": null,
    
          "thirdParty": null,
    
          "type": 4,
    
          "ucId": null,
    
          "ucName": null,
    
          "unitId": null,
    
          "unitName": null,
    
          "urgencyId": 5,
    
          "urgencyName": "[ES] ALTA"
    
    }
    

    Mensajes de error

    Código Estado HTTP Mensaje de error
    400 BadRequest \r\nNombre del parámetro: Id
    400 BadRequest InvalidItemId
    403 Forbidden DoNotHavePermissionForThisAction
    500 InternalServerError FailureGetObject