Aranda Interactive Voice Response
Aranda IVR 8.1.3 is available for Aranda products
Aranda IVR is the technology in charge of the automated interaction of support services that is integrated into Aranda’s service desk in order to reduce the cost of calls to and from the company, and facilitating the registration of cases by the customer.
This service provides appropriate pre-recorded voice responses and recognition of simple answers dialed or dialed by the user for any situation via telephone, making it easier for the company to manage a large number of simultaneous support calls, enabling cost reduction and improving the level of customer service, avoiding the loss of calls that would enter the waiting queue of a specialist.
The upgrade package can be downloaded from: