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    Resultado final
        {
            "mappers":[
                 {
                    "subtypes":[
                       "COMPANY_WIDE_BIOS_OUTOFDATE",
                       "BATTERY_NEEDS_ATTENTION",
                       "BATTERY_NOT_DETECTED"       
                    ],
                    "filter":"",
                    "tenantIds":[
                        "tenant-uuid-1"
                    ],
                    "case":{
                       "itemType":"ServiceCall",
                       "project":1,
                       "service":2,
                       "category":2,
                       "sla":3,
                       "company":1,
    
                       "state":[
                          {
                             "value":"NEW",
                             "id":1
                          },
                          {
                             "value":"FIXED",
                             "id":13,
                             "commentary": "Caso finalizado"
                          }
                       ], 
                       "urgency": [
                          {
                             "value": "CRITICAL",
                             "id": 4
                          },
                          {
                             "value": "HIGH",
                             "id": 3
                          },
                          {
                             "value": "LOW",
                             "id": 2
                          },
                          {
                             "value": "MEDIUM",
                             "id": 2
                          },
                          {
                             "value": "NOT_ASSIGNED",
                             "id": -1                  
                          }
                       ],
                       "additionalFields": [
                            {
                                "fieldId": 122,
                                "values": [
                                    "texto prueba"
                                ]
                            }
                       ]
                    }
                 }
              ],
            "uniqueTenant":"tenant-uuid-1"
        }
    


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    Continuar: Registrar el archivo de configuración en el Centro de Integraciones Aranda (AIC) (paso 5)