This section describes the operations available for adding relationships to a case.

Add Incident Relationship

Petition Details**

• URI: api/v8.6/item/addrelatedincident
• Type: POST

• Required headings:

• content-type: application/json
  
• Authorization: TOKEN

Parameters:

Body of the petition

[
{"Field":"IncidentId","Value":"56087"},
{"Field":"ItemId","Value":"56030"},
{"Field":"ITEMTYPE","Value":"4"},
{"Field":"CAUSEID","Value":"1"},
{"Field":"UserId","Value":"471"}
]

Answer

The service will return a Json with the following information: Example: true

Error messages

Note: The service does not validate the project of the cases or articles, in this case this validation corresponds to the user.

Add Relationship to Problem

Petition Details*

• URI: api/v8.6/item/addrelatedproblem
• Type: POST

• Required headings:

• content-type: application/json
  
• Authorization: TOKEN

Parameters:

Body of the petition

[
{"Field":"PROBLEMID","Value":"55936"},
{"Field":"ItemId","Value":"56082"},
{"Field":"ITEMTYPE","Value":"1"},
{"Field":"CAUSEID","Value":"1"},
{"Field":"UserId","Value":"471"}
]

Answer

The service will return a Json with the following information: Example: true

Error messages

Note: The service does not validate the project of the cases or articles, in this case such validation corresponds to the user

Add Relationship with Change

Petition Details

• URI: api/v8.6/item/addrelatedchange
• Type: POST

• Required headings:

• content-type: application/json
  
• Authorization: TOKEN

Parameters:

Body of the petition

[
{"Field":"CHANGEID","Value":"692"},
{"Field":"ITEMID","Value":"39829"},
{"Field":"ITEMTYPE","Value":"1"},
{"Field":"CAUSEID","Value":"5"},
{"Field":"USERID","Value":"471"}
]

Answer

The service will return a Json with the following information: Example: true

Error messages

Note: The service does not validate the project of the cases or articles, in this case such validation corresponds to the user

Add Relationship to Service Requirement

Petition Details

• URI: api/v8.6/item/addrelatedrequirement
• Type: POST

• Required headings:

• content-type: application/json
  
• Authorization: TOKEN

Parameters:

Body of the petition

[
{"Field":"RequirementId","Value":"55893"},
{"Field":"ItemId","Value":"56073"},
{"Field":"ITEMTYPE","Value":"1"},
{"Field":"CAUSEID","Value":"1"},
{"Field":"UserId","Value":"471"}
]

Answer

The service will return a Json with the following information: Example: true

Error messages

Note: The service does not validate the project of the cases or articles, in this case this validation corresponds to the user.

Add Relationship to Configuration Item

Petition Details

• URI: api/v8.6/item/addrelatedci
• Type: POST

• Required headings:

• content-type: application/json
  
• Authorization: TOKEN

Parameters:

Body of the petition

[
    {
        "Field": "CIID",
        "Value": "3129"
    },
    {
        "Field": "ITEMID",
        "Value": "39829"
    },
    {
        "Field": "ITEMTYPE",
        "Value": "1"
    },
    {
        "Field": "CAUSEID",
        "Value": "5"
    },
    {
        "Field": "USERID",
        "Value": "471"
    }
]

Answer

The service will return a Json with the following information: Example: true

Error messages

Note: The service does not validate the project of the cases or articles, in this case this validation corresponds to the user.

Add Known Error Relationship

Petition Details

• URI: api/v8.6/item/addrelatedknownerror
• Type: POST

• Required headings:

• content-type: application/json
  
• Authorization: TOKEN

Parameters:

Body of the petition

[
    {
        "Field": "KnownErrorId",
        "Value": "55891"
    },
    {
        "Field": "ItemId",
        "Value": "56080"
    },
    {
        "Field": "ITEMTYPE",
        "Value": "1"
    },
    {
        "Field": "CAUSEID",
        "Value": "1"
    },
    {
        "Field": "UserId",
        "Value": "471"
    }
]

Answer

The service will return a Json with the following information: Example: true

Error messages

Note: The service does not validate the project of the cases or articles, in this case this validation corresponds to the user.

Add Item Relationship

Petition Details

• URI: api/v8.6/item/addrelatedarticle
• Type: POST

• Required headings:

• content-type: application/json
  
• Authorization: TOKEN

Parameters:

Body of the petition

[
    {
        "Field": "ArticleId",
        "Value": "692"
    },
    {
        "Field": "ITEMID",
        "Value": "39829"
    },
    {
        "Field": "ITEMTYPE",
        "Value": "1"
    },
    {
        "Field": "CAUSEID",
        "Value": "5"
    },
    {
        "Field": "USERID",
        "Value": "471"
    }
]

Answer

The service will return a Json with the following information: Example: true

Error messages

Note: The service does not validate the project of the cases or articles, in this case this validation corresponds to the user.