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    Deployment Diagram

    1. Diagram

    The following figure shows the deployment diagram:



    2. Servers

    Server installation is made up of the following elements:

    Windows Services: They allow the execution of tasks, agendas, among other functionalities in the background.

    • Aranda AVS Turn Server: Allows the connection of the tips in a remote control session. It requires listening on port 8081, although it can be configured. Uses TCP protocol configurable to use SSL/TLS
    • Aranda AVS Stun Server: Allows you to have a stun/turn WebRTC server for file transfer functionality. Listen at least on port 3478 over TCP and UDP. To allow relay, more ports can be configured over TCP or UDP.
    • Common services: Common services of Aranda applications.

    Web Applications: They allow web applications to be exposed over HTTPS. They all use TCP port 443. Enabling HTTPS is required

    • API/AVS: Provides the capabilities of the Virtual Support product homepage.
    • API/Agentavs: Allows you to register and update workstations.
    • Notificationavs: Allows messages to be sent between specialists and workstations. Uses WebSocket protocol

    Database Server: SQL Server Persist Structured Data


    3. Users

    Administrators: Manage product configurations. They use a web browser.

    Specialists: They use support services such as remote control, file transfer, and chat

    • Website: Use support functionalities
    • Aranda.AVS.Viewer.Console: Viewer that allows remote control on workstations.
    • Aranda.AVS.Specialist.Orchestrator: A Windows service that allows file transfer functionality and send remote control recordings.

    Workstations: They receive help through the support functionalities. Windows and Mac OS support

    • Aranda.AVS.Workstation: Windows service that offers the main functionalities
    • Aranda.AVS.VNC.Application: A Windows service that allows you to take remote control.