Password recovery allows access to the account to be restored through a link sent to the email associated with the user, or through Aranda PassRecovery (APR) when the configured domain requires it.

1. If you have the BASDK option configured in the BASDK console Enable password reminder, on the Aranda Helper login screen, the option Recover password.

2. On the Aranda Helper login screen select the option Recover password.

3. In the window Recover Password Enter the username associated with the account.

4. Select the option Remember password. The system will automatically send an email to the address associated with the user, with the steps required to reset the password.

⚐ Note: Regardless of whether the User Whether or not it exists in the system, the application presents the same confirmation message indicating that an email was sent with the steps to reset the password.

5. If your domain settings are different from Aranda, selecting the Recover password in the Aranda Helper application, the Aranda PassRecovery (APR) window is enabled, which will make it easier for the user to manage the password.