PM-70556-19-201914

It has been shown that after taking remote control for the first time and requesting authorization from the end user, when attempting to re-establish the remote control multiple times, the initial authorization remains open and is not requested again from the end user.

The functionality of deauthorize the session is implemented, allowing the remote control session to be closed if it is active, as well as to stop the file transfer. This way, when you start a new remote control session, the user will be prompted for authorization for the connection again.

A parameter is also enabled that allows you to customize the duration of the support session. Customization must be done in the database, applying an insert command (INSERT) as the example shown below.

Example configuration for a duration of 30 minutes:

INSERT INTO AFW_SETTINGS
(sett_key, sett_application_id, sett_value, sett_description, sett_project_id)
VALUES(N'ArcSupportExpirationTime', 32, N'30', N'Authorization Session Expiration Time for Support', NULL);

Authorization of a support session expires after four (4) hours (default) or based on the configured custom time (Customizing the duration of ARC support session). To reauthorize the session, click the Request Authorization icon.