PM-51353-19-201531
A concurrency error has been detected when synchronizing multiple devices from ADM to CMDB9. In addition, there are sometimes an error when trying to access the CMDB9 Additional Fields Configuration menu from the ADM console.
To address this issue, the use of a token for the ADM integration user with CMDB9 has been implemented. This will prevent disconnections during data synchronization with CMDB9, ensuring that each of the requests sent from ADM are processed correctly.
⚠ Important: If your product is on a version earlier than ADM 9.20.0 and you upgrade to this version:
- Enter the sync user’s token data and save the connection to ensure proper CI synchronization.
- If the product has applications synchronized in CMDB9 you must manually resynchronize them from the ADM console, this process can be done automatically by switching to the new Common Data (DCM) model - CMDB9.