You should consider the following steps for remote control setup in OnPremise installations:

• Enable the functionality in the ADM console by going to Configuration > General > Global Settings.
  
• In the information view of Global Settings, select the Configuration for Aranda Remote Control administration Click Edit or on the Expand content.

⚐ Note: In deployments cloud, this field can only be displayed, but not edited. {: #important}

• Validate that Activate Aranda Remote Control Have the checkbox enabled (default). If it is not, enable it and click the Save.
  
• Perform the corresponding post-installation setup Aranda.ADM.Web.Installer on the application server. View Settings