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    Aranda Service Management Suite (Specialist) Integration - Azure DevOps/TFS

    CASE CHG-53067-19-301522

    The implementation of the AIC connector is carried out that allows relating the different types of cases of Aranda Service Management Suite (Specialist) with the different types of Issue Type of Azure DevOps/TFS, this through the use of rules configured in ASMS and webhook services in DevOps or TFS. The connector has the following features:

    • Creation and updating of cases in both directions between Aranda Service Management Suite (Specialist) and Azure DevOps/TFS.

    • Relationship of the case properties in ASMS:

      Applicant
      Customer
      Company
      Responsible Group
      State
      Responsible
      Record Type
      Affair
      Impact
      Urgency
      Additional Fields (see documentation)
      Solution

      These fields can be related to equivalent fields in Azure DevOps/TFS previously configured.

    • List of values between platforms in the following fields:

      Customer
      Company
      Responsible Group
      State
      Responsible
      Record Type
      Impact
      Urgency
      Additional Fields (see documentation)
    • Allows you to share case attachments between ASMS and Azure DevOps/TFS (deletion not available).
    • Allows you to share case notes between ASMS and Azure DevOps/TFS.

    For more information about the connector View the manual