EN
Español
English
Português
    Aranda Service Management Suite (Specialist) Integration - ServiceNow

    Release 9.3.0

    The implementation of the AIC connector is carried out, which allows the different types of cases of Aranda Service Management Suite (Specialist) to be related to the following entities problem, incident, change_request by ServiceNow.

    • Creating cases from ServiceNow to Aranda Service Management Suite (Specialist).

    • Relationship of the case properties in ASMS:

      Applicant
      Customer
      Company
      CI
      Responsible Group
      State
      Responsible
      Record Type
      Affair
      Impact
      Urgency
      Supplier
      Organizational Area
      Additional Fields (see documentation)
      Solution

      These fields can be related to equivalent fields in Jira that were previously configured.

    • List of values between platforms in the following fields:

      Customer
      Company
      CI
      Responsible Group
      State
      Responsible
      Record Type
      Impact
      Urgency
      Supplier
      Organizational Area
      Additional Fields (see documentation)

    • Notification by means of an error or in Ticket Notes when the item to be registered in the integration platforms is not found, for the following fields:

      Customer
      Company
      CI
      Responsible Group
      Responsible
      Record Type
      Urgency
      Supplier
      Organizational Area
      Additional Fields (see documentation)

    • Add defaults:

      Customer
      Company
      CI
      Responsible Group
      Responsible
      Record Type
      Urgency
      Supplier
      Organizational Area
    • Allows you to share case attachments between ASMS and Service Now (deletion is not available).
    • Allows you to share the notes of each ticket between ASMS and Service Now.

    For more information about the connector View the manual