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    Aranda Service Management Suite (Specialist) Integration - Jira

    Release 9.3.0

    The implementation of the AIC connector is carried out, which allows the different types of cases of Aranda Service Management Suite (Specialist) to be related to the different types of Issue Type of Jira. The connector has the following features:

    • Creation and update of cases in the direction of Aranda Service Management Suite (Specialist) to Jira.

    • Relationship of the case properties in ASMS:

      Applicant
      Customer
      Company
      Responsible Group
      State
      Responsible
      Record Type
      Affair
      Impact
      Urgency
      Additional Fields (see documentation)
      Solution

      These fields can be related to equivalent fields in Jira that were previously configured.

    • List of values between platforms in the following fields:

      Customer
      Company
      Responsible Group
      State
      Responsible
      Record Type
      Impact
      Urgency
      Additional Fields (see documentation)
    • Allows you to share case attachments between ASMS and Jira (deletion not available).
    • Allows case notes to be shared between ASMS and Jira.

    For more information about the connector View the manual