Release 9.3.0
The implementation of the AIC connector is carried out, which allows the different types of CIs of Aranda Service Management Suite (Administrator-CMDB) to be related to the different entities of the CMDB ServiceNow.
- Creation and Updating of CIs in both directions ServiceNow - Aranda Service Desk (Administrator-CMDB).
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List of properties:
Name Description State Inventory Label Serial Impact Cost Center Brand Model Responsible Unit of Measure Value Supplier Maker License number Price Location Risk Additional Fields (see documentation) With equivalent fields in the ServiceNow CMDB.
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List of values between platforms in the following fields:
State Impact Cost Center Brand Model Responsible Supplier Maker Location Risk Additional Fields (see documentation) -
Notification by means of an error or in CI Notes when the item to be registered in the integration platforms is not found, for the following fields:
Cost Center Brand Model Responsible Supplier Maker Location Risk -
Add defaults:
Cost Center Brand Model Responsible Supplier Maker Location Risk -
Allows you to block the following fields from being edited:
Name Description State Inventory Label Serial Impact Cost Center Brand Model Responsible Unit of Measure Value Supplier Maker License number Price Location Risk Additional Fields (see documentation) - Allows you to share attached documents (deletion is not available).
- Allows you to share the notes of each ticket.
For more information about the connector View the manual