PM-34244-19-201015:

AVS - Running Tasks as an Administrator

Changes

• Having a remote control session on the Specialist console previously started, with a Windows 10 21h2 or higher device that has the agent installed:

• When you are required to run a program with administrator permissions as shown in the following image:

• The client receives a Windows UAC question on their device that is not displayed in the Specialist console:

• Then, the specialist will see the following message:

• Once the client answers the UAC question, the dialog box with the message will automatically close and the session will resume.

• The same thing happens when using the CTRL + Alt + Del command. On the agent’s computer, the following image will be seen:

• And in the specialist’s console the following message will be observed:

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NOTES OR ADDITIONAL INSTRUCTIONS

AVS Agent Installation

The following steps must be followed to install the AVS agent:

1. Load the installer avsaw.dat provided by Aranda on the Administration Web page.
2. Download the agent installation file.
3. To install the Agent, you must run the avsaw.exe file with administrator permissions from the Command Line or through the GUI.

KNOWN ISSUES

If Windows UAC policies are not enabled, doing Ctrl + Alt + Spr will not see the dialog reporting the news in the Specialist console.