IM-25580-19-104756-
It is not possible to display the agent icon in versions higher than 21H2.
Changes
The AVSAgent.exe process is run in each user’s session with the user process owner, and not SYSTEM. In this way, in new versions of Windows, this process is able to create the graphical interface without any inconvenience.
- In order that when stopping the “Aranda VIRTUAL SUPPORT Agent Service” service the agent also stops, the latter is aware of whether the service is running. If not, the agent himself stops himself. This monitoring is only done if it was launched by the service.
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NOTES OR ADDITIONAL INSTRUCTIONS
AVS Agent Installation
The following steps must be followed to install the AVS agent:
- Load the installer avsaw.dat provided by Aranda on the Administration Web page.
- Download the agent installation file.
- To install the Agent, you must run the avsaw.exe file with administrator permissions from the Command Line. command or through the graphical interface.
KNOWN ISSUES
- Because the agent runs only when there is a Windows session started, when there is no session started, there will be no agents running, so it will not be possible to log in with AVS.
- Given the known error in the above case, this agent should only be installed for Windows 10, 21H2, and Windows 1 versions