PM-41239-19-201236
AVS - AVS Agent Display Error on Windows 11 Computers
On Windows 11 computers that have AVS8 installed, the agent icon is not displayed on the taskbar. It was evident that at the time of stopping the service and starting it manually it is possible to visualize the agent and request remote control correctly, but at the time of uploading the service, it is not visible.
Changes
- On Windows 11 PCs, the action of launching AVS with Windows is fixed:
Additional changes were made to the user switching action with the agent installed as a service; This action can be performed by the specialist when taking remote control, as described below.
- Sign in with a user, go to Windows login, and click the user:
- Select the name of the user to whom you want to change the session.
- On the new user’s screen, enter the password and enter.
⚐ Note: The action of changing users can be performed as long as the active session is not closed, If you log out, the remote control is lost. To resume the new user’s login, close the remote control session and log in again.
NOTES OR ADDITIONAL INSTRUCTIONS
AVS Agent Installation
The following steps must be followed to install the AVS agent:
- Upload the installer avsaw.dat provided by Aranda on the Administration Web page.
- Download the agent installation file.
- Run the avsaw.exe file with administrator permissions from the command line or through the graphical interface.
⚐ Note: When the agent is installed as a service on the customer’s computer, the specialist can use the following functionalities when taking remote control:
- Enter the login. - Observe User Account Control (UAC) questions when running a program as an administrator. - The command Ctrl + Alt + Del found in the menu can be used for logging on to Windows server and to call the logout service window, password change, user change, etc.
- When the agent is not installed as a service or used in the “Run only by logging in as administrator” mode, the specialist will not be able to perform the functions described above. In this case, the specialist will be able to enter the task manager from the taskbar, he will be able to view the services, but when running a program as an administrator, he will not observe the UAC question and the remote control will be taken up once the client answers the question.