Bug Fixed
There was an agent for operating systems equal to or equal to Windows 10 21H1 and another agent for operating systems greater than or equal to Windows 10 21H2.
Change
A new agent is implemented that covers versions Windows 7 through Windows 11. It is important to know that It is a single agent for all these versions.
NOTES OR ADDITIONAL INSTRUCTIONS
AVS Agent Installation
The following steps must be followed to install the AVS agent:
- Load the installer avsaw.dat provided by Aranda on the Administration Web page.
- Download the agent installation file.
- To install the Agent, you must run the avsaw.exe file with administrator permissions from the command line or through the graphical interface.
⚐ Note:Windows 10 versions 21H2 and above lose functionalities such as:
- Login from remote control is not possible, it is required that there is always a user in a session.
- Performing operations as an administrator, for example, entering the task manager, entering the Windows configuration screen or running applications as an administrator is not possible.
- It only has access to the user’s directories.
KNOWN ISSUES
- When the specialist takes control of a VM from another remote control application unable to execute the keyboard function Ctrl + Alt + Del for versions of Windows 10 21H2 and Windows 11.
- When the specialist takes control of a VM from another remote control application unable to run the “Lock keyboard and mouse” function for versions Windows 10 21H1, Windows 10 21H2 and Windows 11.
- When the specialist takes control of a VM from another remote control application and said machine crashes and reaches the login screen, in the specialist console I cannot see said login.
⚐ Note: The above findings apply only to virtual machines since the aforementioned did not happen in physical machines.
- When the service is stopped and when it starts, there is a double machine left on the specialist console.
- It is allowed to successfully use the one-time password two or more times