Integration allows synchronization of ASMS with the cases in ServiceNow.
Ticket on ServiceNow:
Ticket en ASMS:
The following list shows an example where some properties are related between Tickets:
| ASMS field name | ServiceNow field name |
|---|---|
| Project | Tenant |
| State | State |
| Record Type | Channel |
| Responsible Group | Assignment group |
| Responsible | Assignment to |
| Affair | Short description |
| Description | Description |
| Notes | Work notes |
Example illustrations of the notes
ServiceNow:
ASMS:
Notes or worknotes only integrate texts without html tags and are public notes for both platforms
⚐ Note: This is an example case; Relationships may vary depending on the design of the client’s configuration file with the exception of notes.