One of the actions available to users of Aranda SERVICE MANAGEMENT ASMS Mobile is the possibility of reassigning cases.

The reassignment process is a process where the specialist can reassign a request or multiple requests to another specialist.

Reassign a Case

Reassignment of requests within the ASMS application, you should consider the following steps:

1. In the ASMS mobile console, on the My Portal taskbar, select the My Requests.

This option shows the cases or requests created in a list and allows you to access their details.

In the list of cases or requests, you can filter by open, expired and expiring, as well as by projects associated with the specialist.

2. Once the section is defined, display the floating menu and select the option Reassign. In the list of requests, a selection radius is enabled for each request and the reassignment button in the navigation bar.

The specialist will be able to select the requests to be reassigned and confirm their selection through the reassign button.

3. The application redirects the specialist to the option Reassign Case where you can define a reason for the reassignment of requests. This option displays the possible reasons for the reassignment, these reasons are preconfigured.

4. In the search bar, you will be able to filter the list of specialists available for assignment. Select the new specialist in the case reassignment.

If there are no matches with the search, a watermark is displayed.

5. When you select the assign button, the application asks for confirmation of the action.

6. Upon confirming the action, the specialist concludes the reassignment process by accepting the changes made and assigning the requests to the new specialist.

7. When the reassignment is confirmed, the application redirects to the screen My Requests.