The second item on the taskbar on the Aranda ASMS mobile console corresponds to My Requests and allows you to consult the requests assigned to the specialist in session.
1. En la consola móvil de ASMS, en la barra de tareas de Mi Portal, seleccione la opción Mis solicitudes. Esta opción muestra los casos o solicitudes creadas en un listado y permite acceder a su detalle. In the list of cases or requests you can filter by open, expired and expiring, as well as by projects and types of cases.
The My Requests screen is divided into the following sections:
| Sections | Description |
|---|---|
| 1. Floating menu | This section displays a floating menu where the following are displayed: options: - Sort ascending or sorting descending, which allows you to organize the list of requests. - Reassign, this option allows you to start the flow of reassigning requests. - Sign Out, which allows you to finish the current section. |
| 2. Status filters | This option filters requests based on their status. |
| 3. Project Filter | It allows navigation of the requests of the projects associated with the specialist. |
| 4. List of applications | This section allows you to view a list of the Requests that they meet the criteria of filter status and ordering. Selecting one of the requests redirects you to the request detail screen. |
| 5. Filter by Case Type | This option filters requests by case type, as required by the user. |
If there are no cases or no results with the search filters, a watermark is displayed informing you that there are no matches.
When searching for services does not return results, a watermark is displayed:
2. After selecting one of the cases in the application, the user will be able to view the detail of the request:
| Options | Description |
|---|---|
| 1. Floating menu | This section displays a floating menu where you can view options such as Route Request to another specialist, edit the Core and Additional fields, and log out, which allows you to finish the current section. |
| 2. General Case Information | In this section the generalities of the case are visualized; number of the case, status of the request, change status, date of creation. In addition, it is possible to access the following options: - View Description button: This option allows you to redirect to another view where you can view the full description of the application. - Solution: Display Screen the complete solution of the case. |
| 3. State | Displays the current status of the request.- The Change Status button allows Start the process of changing the status of the application. |
| 4. Additional Fields Section | This section shows the information provided for additional fields or the legend of No information by default. |
| 5. Historical Section | Displays the history of changes made to the request: notes, attachments, status changes, etc. |
| 6. Add Attachment | This option on the taskbar displays a list of options to attach additional files to the case from different sources. |
| 7. Add Note | This option on the taskbar redirects to a new section for note creation. |
3. When selecting the Add Attachment on the taskbar, the following options are available to you:
| Options | Description |
|---|---|
| Take photo | This option enables the device’s camera in photo mode |
| Take Video | This option enables the device’s camera in video mode. |
| Photo Library | This option enables the device’s gallery by filtering by images. |
| Video Library | This option enables the device’s gallery by filtering by videos. |
| Attach File | This option enables the device’s gallery by filtering by files. |
Once selected or captured, the attachment is redirected to preview view where the file can be marked as public or private.
4. When you select the View Description In the detail of the application, the information associated with the description of the application is presented:
5. When selecting the Add Note from the taskbar, a field is enabled to enter the text of the note and add this information to the case.
The notes view allows you to add a Private or Public note to the case, which will be visible in the history if it is marked as public.
Other views
By selecting an attachment from the request history, the user will be able to: download the file, share, etc.
Assets
This functionality allows you to search and view the ICs associated with a user, either as a controller or as a user. The list shows in an organized way the assets linked to the selected name.
Steps to view the associated assets:
- Access the My Requests and click on the three options dots.
- In the floating window, select Assets.
- In the view of Assets, use the search field to filter by user name. This field includes predictive search, displaying names with your alias as you type.
- When you select a name, the app will load and display the CIs associated with the user.
- Each IC is presented on a card with details such as: image, name, ID, category, and status.
- Selecting a CI will open a view with detailed asset information.
