This functionality allows specialist users to be notified, via push notifications, when they are created or modified cases, based on rules configured from the Administrator.

Configuration

1. On the console ASMSAdministrator, in the Service Desk Create a Ruletab, on the Actions select Send push notification. See Creating Rules

⚐ Note: >

• The option to send push notification only applies to Rules in the Service Desk session for the Changes, Service Requirements, Incidents, Problems, and Release case types.
  
• The Specialist user must be authenticated to the ASMS application to receive notifications. The authenticated user’s data will be saved in the ASMS_USER_MOBILE.
  
• You must have a push server for message processing.

2. On the option details tab Send Push Notifications, fill in the fields of the form.