AVS Website
The supported browsers are as follows:
| Browser | Version |
|---|---|
| Edge | Version >= 88 |
| Google Chrome | Version >= 97.0.4692.71 |
| Mozilla | Version >= 96.0.2 |
Specialist Agent
To access the remote support features, the specialist agent must be installed on a device that meets the following minimum conditions:
| Specialist device | |
|---|---|
| Virtual processor | 2-core CPU |
| RAM | Minimum 4 GB |
| Disk Space | Minimum 4 GB |
The operating system versions supported by the specialist agent are:
| Operating system | Version |
|---|---|
| Windows 10 LTS 2019 | 1809 |
| Windows 10 Enterprise LTSC 2021 | 20H1 |
| Windows 10 | 20H2 |
| Windows 10 | 21H1 |
| Windows 10 | 21H2 |
| Windows 10 | 22H2 |
| Windows 11 | 21H2 |
| Windows 11 | 22H2 |
The supported browsers are as follows:
| Browser | Version |
|---|---|
| Edge | Version >= 88 |
| Google Chrome | Version >= 97.0.4692.71 |
Ports used by the Specialist Agent.
| Port | Protocol | Description |
|---|---|---|
| 443 | TCP | Required for the Specialist Agent’s connection to the Recording server. |
| 8081 | TCP | Required only for output, intended for the connection of the Specialist Agent with the Turn Server at the remote takeover. |
| WebSockets | They establish a persistent two-way connection between the specialist agent and the server. | |
| 64883 | TCP | Required only for output, intended for the connection of the Specialist Agent with external Turn Servers in file transfer. |
| 15000 - 65000 | UDP | Range required only for output, intended for the connection of the Specialist Agent with external Turn Servers in file transfer. |
Workstation Agent
⚠ Important: You cannot have the AVS Agent and the Aranda Remote Control (ARC) Agent installed simultaneously on the same workstation. Conflicts can be generated between both agents, preventing proper use.
The minimum conditions for the installation of the agent that the workstation must meet are:
| Workstation Requirements | |
|---|---|
| Virtual processor | 2-core CPU |
| RAM | Minimum 4 GB |
| Disk Space | Minimum 400 MB |
The operating system versions supported by this agent are:
| Operating system | Version |
|---|---|
| Mac OS 12 | Monterey |
| Mac OS 13 | Fortune |
| Mac OS 14 | Sonoma |
| Windows 10 LTS 2019 | 1809 |
| Windows 10 Enterprise LTSC 2021 | 20H1 |
| Windows 10 | 20H2 |
| Windows 10 | 21H1 |
| Windows 10 | 21H2 |
| Windows 10 | 22H2 |
| Windows 11 | 21H2 |
| Windows 11 | 22H2 |
| Windows Server 2016 | |
| Windows Server 2019 | 1809 |
| Windows Server 2022 |
Ports used by the Workstation Agent.
| Port | Protocol | Description |
|---|---|---|
| 443 | TCP | Required for the Workstation Agent’s connection to the Notifications server. |
| 8081 | TCP | Required only for output, intended for connecting the Workstation Agent to the Turn Server on the remote control socket. |
| WebSockets | They establish a persistent bidirectional connection between the AVS agent and the server. | |
| 64883 | TCP | Required for output only, intended for connecting the Workstation Agent to external Turn Servers in file transfer. |
| 15000 - 65000 | UDP | Range required for output only, intended for connecting the Workstation Agent to external Turn Servers in file transfer. |