ARANDA VIRTUAL SUPPORT AVS allows remote support to be established to workstations, regardless of the client’s network, allowing remote control and transfer files in real time and securely.

Below is a description of the basic and transversal elements of AVS, which allow the user to subsequently access the remote control management processes. The sections that make up this guide are:

1. Access

Learn how to access the AVS website and identify the application usage requirements.

2. AVS Operation

Learn how Aranda Virtual Support works and its components.

3. Environment

Identify the AVS web interface with which you are going to interact in the different remote support management processes and know the different sections that make it up.

4. Roles

Learn about the roles defined in AVS and their scope in the management of the different remote support processes.

Who is this guide for?

This guide is designed to familiarize the user with the basic elements required to interact with the AVS application at a first level.

What is our documentation?

• AVS User Guide
• AVS Remote Support Management Manual
• AVS Agent Manual
• On-premises installation manual