The management of remote support and the different configurations are carried out on the Aranda Virtual Support (AVS) website.
Once logged in, log in to the AVS website with the Established role (general manager, infrastructure, support manager, specialist). Each of the roles will be able to access different features of the website:
Main Menu
Group the different functionalities according to the permissions associated with the user’s role; the management modules in Aranda Virtual Support are:
| Modules | Description | icon |
|---|---|---|
| Users | This configuration module allows you to manage manually created or imported users from the Active Directory. |  |
| User Groups | Configuration module that allows you to manage user groups created manually or imported from the active directory. |  |
| Licences | In this configuration module, the purchased licenses are queried. |  |
| Directory Services | This configuration module manages the directory services that can be used by AVS. |  |
| External Authentication | This configuration module manages external authentication providers. |  |
| Support Groups | In this module, you will be able to manage and classify the groups that will be supported. | |
| Agent Profiles | In this module, the information for authentication and agent authorization processes is configured, for access to support sessions. |  |
| Support sessions | This configuration module manages the support sessions of registered specialists. |  |
| My Devices | In this module, it will be possible to monitor and consult the information of controlled devices. |  |
| Audit | In this module, you will be able to consult the logs of activities carried out by specialists during remote support. |  |
| Chat | This module allows specialists to interact with workstation users. |  |
Selecting a category from the main menu enables the information view with the corresponding information.
Information View
In this view, the information related to the module chosen in the main menu is displayed and administrative tasks are carried out (which can be: consultation, creation, editing and/or deletion) of the AVS management.
In the information view, you can also find cross-cutting actions that complement management tasks, such as:
-
Data Listing: This section groups the information from the found records by module. The information presented is grouped into columns with the data entered.
For most records, when you select a record from the available listing, you can view and edit the associated data, or delete the record.
- Seeker: This field allows you to perform a data query by filtering the record by a specific word. (You can search by a word contained in the columns Name, User, Device, Operating System, Provider, among others.)
- New: This button defines the action to create a new record (user, license, turn server, support group, agent profile, and so on). Activating this action enables a window to fill in the related information.
- Eliminate: This button defines the action to delete an existing record on the AVS website (user, turn server, support session, agent profile, and so on).
- Clean Filters: This action allows you to remove search filters by keyword, by selection of a record or by active/inactive status when applicable.
- Column Options: This option allows you to modify the columns of the table that you want to display.
Detail View
This view presents the detailed information of the AVS logs created. Example: User Details, Licenses, or Agent Profiles.
