Connection Error

If the following error is displayed when entering an authorization support session:

Unable to connect to the notification server

To fix this error, perform the following checks:

• Validate that the notification server is online and that you are on the latest released version. To validate server status and version, follow these steps:

1. In the browser, enter the domain path plus the Integration Path (ADM-ARC) adm/arc/notification AVS-ARC notificationavs) example https://cliente.arandasoft.com/notificationavs/
2. Validate the version of the notification server
3. The version must correspond to the last one released by Aranda Software. View Release Notes
4. If the server does not load the view that allows you to view the version, validate the error that is presented. View Notification Server Errors
   • If the server is online and the version is applicable, validate that the WebSocket protocol is enabled on the notification server.