Connection Error

If the following error is displayed when entering an authorization support session:

Unable to connect to the device

To fix this error, perform the following checks:

• Validate that the workstation (device) has the latest agent version correctly installed and configured. View Release Notes
• If the agent is correctly installed, validate that it is in an online state and pointing to the notification server. View Agent Statuses
• If the agent is not put into a state Online, validate that the workstation can access the Notification Server.
• If the alert continues to be generated, force the agent service to restart Aranda AVS Agent 9on the workstation.