Unauthorized Alert

If when you try to log in to the Aranda Virtual Support (AVS) website, the following error is displayed:

To fix this error, perform the following checks:

• Validate that the Aranda License Windows Service is running correctly.
• Validate that the database connection string of the AVS site and the Aranda License Windows Service service point to the same database.
• Validate that the credentials entered are correct.
• If the credentials are correct, validate that the user is in an active state.