Local Turn Server Connection Error

If you see the following error when you try to take remote control of a workstation:

Could not get local Turn server

To fix this error, perform the following checks:

• Validate that the configuration or tenant database has the settings turnserverlocal correctly completed.

select sett_value from AFW_SETTINGS where sett_key = 'turnserverlocal';

• If it does not exist, insert the key in the respective table, taking into account that the information stored in the tenant’s database predominates.
• If the information already exists, validate that it is correct and the server is running.
• In the case of On-Premise deployments, validate that the server has been configured correctly. View Turn Local Server Configuration and that the service Aranda AVS Turn Server if it is running.
• Validate that the AVS site can access the local Turn server using the TCP protocol via the default port (8081 for AVS and 3478 for ARC) or the one configured instead.
• Access to the site must be through a secure site (https).