If the following error is evidenced when entering the Aranda Virtual Support (AVS) website:

HTTP Error 500.30

Or it stays in the loader for an extended time

To fix this error, perform the following checks:

• Validate that the connection string to the Database is configured correctly.
• Validate that the AVS Server is running on a 64-bit platform.
• In the case of On-Premise implementations, validate that the connection string is configured correctly. See Database Connection Settings.