If the following error is evidenced when entering the Aranda Virtual Support (AVS) website:

HTTP Error 502.5

Or it stays in the loader for an extended time

To fix this error, perform the following checks:

• Validate that the connection string to the Database is configured correctly.
• If the connection string is configured, validate has the parameters Encrypt=True;TrustServerCertificate=True.
• In the case of On-Premise implementations, validate that the connection string is configured correctly. See Database Connection Settings.