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    Remote Control (ARC)

    It allows you to take control of machines in a simple and efficient way and transfer files conveniently, facilitating remote management of workstations.

    ⚐ Note: Consider the following supported architecture for remote control:

    • This functionality is not supported for agent versions released from ADM lower than 9.19.2 (Cloud)
    • This functionality is not supported on OnPremises installations of ADM versions lower than 9.21.1


    OnPremises Installation Configuration Process

    You should consider the following steps for remote control setup in OnPremise installations:

    • Enable the functionality in the ADM console by going to Configuration > General > Global Settings.
    • In the information view of Global Settings, select the ARC Configuration Click Edit or on the Expand content.

    ⚐ Note: In deployments cloud, this field can only be displayed, but not edited. {: #important}

    • Validate that Activate Aranda Remote Control Have the checkbox enabled (default). If it is not, enable it and click the Save.
    • Perform the corresponding post-installation setup Aranda.ADM.Web.Installer on the application server. View Settings


    Agent setup and installation process

    Consider the following steps for the configuration and installation of the remote control agents: