To perform remote control, the following must be previously configured:
- Remote control requires having the Remote Support permission active on the ADM user role.Roles and Permissions.
- The device must be associated with a device group. Groups
- It is required to create a relationship between the device group and the user or user group authorized to perform remote control.Relations
Once the above configuration is done:
- On the menu Inventory > Devices You need to select the available device, click on the Remote Control action and then on Accept.
- In the browser, the Support session, where you can view device information, open the remote control viewer, and transfer files between devices.