This feature allows events logged upon entering the support session to be visible in the Event Log section. It is possible to search from the filter, add and/or hide columns. Events are logged when requesting, starting, or terminating remote control, when sending or receiving files.
To view these logs, you must go to the ADM console Configuration > ADM > Event Log > Remote Control Audit.
A screen is enabled where you can view all the events performed in the support session.