This status indicates that the order has already been attended by a specialist, when an order is in the Attended The following information is displayed:

• Basic Info: Service, description, date of Attention, specialist, address, Application No. and date of Creation.
• Additional fields: They are displayed when the Configuring Additional Fields for Work Orders in the web console.
  By selecting the edit All fields with modification permission are enabled for the update, when you make the adjustments to the information of the additional fields for the request, select the save where the following confirmation message is displayed Updated Information.
• Attachments: Allows you to upload a file to the request if necessary.
  When you select the Upload file the Windows Explorer window is displayed where you can search and select the file to import in the request.
• Messages: It will be possible to send messages (public notes) from the request to dispatchers, monitors or specialists.
  These messages will be displayed at the bottom of the request showing the interaction between the dispatcher, monitor or specialist and the end user, when typing the message select the Send so that the comment is associated with the request.
  

⚐ Note: While the user is within the order, click the refresh icon to refresh the received messages.
- 2. The Go to top allows you to go back to order creation.