This status indicates that the work order is already in the process of being attended by a specialist, the customer can verify the location of the specialist with the Location button, when an order is in status Let’s go The following information is displayed:
- Basic Info: Service, description, date of Attention, specialist, address, Application No. and date of Creation.
When you select the Location a map is displayed and when the button is pressed, freshen You will be able to know in real time the location of the specialist, additionally the specialist’s phone number is shown in case the user needs to communicate with him. When you select the Return The order information that is in status is displayed Let’s go.
⚐ Note: In the states Received, Scheduled, and On the Go Order cancellation can be made by clicking on the Cancel in case the client requires it. The dispatcher can also cancel such orders from the AFLS app.
After the order information, the following sections will be displayed:
- Additional fields: They are displayed when the Configuring Additional Fields for Work Orders in the web console.
By selecting the edit
Fields with Update Modification permission are enabled, after making the additional field information settings for the request, select the save 
where the following confirmation message is displayed Updated Information. - Attachments: Allows you to upload a file to the request if necessary.
When you select the Upload file the Windows Explorer window is displayed where you can search and select the file to import in the request. - Messages: It will be possible to send messages (public notes) from the request to dispatchers, monitors or specialists.
These messages will be displayed at the bottom of the request showing the interaction between the dispatcher, monitor or specialist and the end user, when typing the message select the Send
so that the comment is associated with the request.
⚐ Note: While the user is within the order, click the refresh icon to refresh the received messages.
- 2. The Go to top allows you to go back to order creation.
