In the applications in process part, the ORDERS, REQUESTS, OR APPOINTMENTS IN PROCESS For the customer, only those that were created from Assistme will be displayed.

⚐ Note: It is indicated that they can be “orders”, “requests” or “appointments” because this depends on the term that has been configured in the AFLS console for the AssistMe channel, in this way the copy will be changed in all places of AssistMe for greater clarity of the user.

When creating an order, it is not reflected instantly, so it must be updated by clicking on the Refresh to perform the update and thus display all orders in status Open and In Process.