Aranda VIRTUAL SUPPORT (AVS) is a system intended to be able to take remote control of workstations with different types of Operating Systems. In a Client-Server model, where there are Clients of type: Consoles, desktop applications where remote control is managed by specialists and Agents, applications that run on the side of the machine to which remote control is taken;
In the AVS Agent Manual you should take into account the following considerations:
1. Requirements
Learn about the requirements for installing the agent on workstations, supported operating system versions, and configuring a Windows user account.
2. Agent Workstation
The Aranda Virtual Support agent is installed on the workstations required by the customer to carry out remote support tasks such as file transfer and remote takeover by the specialist.
Who is this Handbook for?
This manual is designed for the workstations and the specialist, so that they can install and configure the agent on the different devices.
What is our documentation?
- AVS Getting Started Guide
- AVS Management User Manual
- AVS Agent Manual
- On-premises installation manual