When installing and configuring the agents, through the user interface, you will be able to validate the station’s availability for remote support, with the status message located at the top right of the interface. The device status can be “Online”, “Disconnected”, “Licensed”, “No Support Group”, “No License”, or “No Service”. The agent variants based on the reported status are described below.

State	Message color	Notification	Image
Online	Green	The device can receive a remote connection
Disconnected	Grey	The device is not connected to the notification server (It can be due to an incorrect URL or internet network failures)
Graduate	Blue	Licensed Device
No support group	Orange	Support group code is invalid
No license	Orange	The device is not licensed
No service	Red	Agent failure on device when service is stopped