Aranda VIRTUAL SUPPORT (AVS) It is a system intended to be able to take remote control of workstations. In a Client-Server model, where there are Clients of type: Consoles, desktop applications where remote control is managed by specialists and Agents, applications that run on the side of the machine to which remote control is taken; On the other hand, there is a Server, a Gateway that is responsible for maintaining the connections between the different Clients. In such a way that a given company has its specialists, who will be able to enter the system and provide support through the remote control of the machine that requests such support.