Antivirus programs must be configured with the following inclusions on the computers where the ADM Agent will be installed:
Agents at ADM
Process: Aranda.Agent.ACOREService.exe
| Name |
Description |
Route |
| Aranda Agent 9 |
Service Agent |
{InstallDir}\Aranda\Aranda Agent 9 |
Proceso:Aranda.Agent.RemoteCommand.exe
| Name |
Description |
Route |
| |
Installation in Computer Discovery |
C:\Windows\RemoteCommand \Device\HarddiskVolume3\Windows\RemoteCommand |
Processes: Aranda.Agent.ARSService.exe
| Name |
Description |
Route |
| Aranda Agent Remote Control 9 |
Remote Control Service |
{InstallDir}\Aranda\Aranda Agent 9 |
- If the ADM agent has Remote Control functionality, you must add the following inclusions in the antivirus:
Processes: Aranda.ARC.Workstation.exe
| Name |
Description |
Route |
| Aranda.ARC.Workstation.exe |
ARC Agent Service |
{InstallDir}\Aranda\Aranda Remote Control\Workstation |
Processes: Aranda.AVS.VNC.Application.exe
| Name |
Description |
Route |
| Aranda.AVS.VNC.Application.exe |
ARC Agent Service |
{InstallDir}\Aranda\Aranda Remote Control\Workstation |
Processes: Aranda.AVS.TransferFile.Service.Target.exe
| Name |
Description |
Route |
| Aranda.AVS.TransferFile.Service.Target.exe |
ARC Agent Service |
{InstallDir}\Aranda\Aranda Remote Control\Workstation |
Preserve
The following executables should be included within the exceptions:
Processes: Aranda.Conserver.Windows.Service.exe
| Name |
Description |
Route |
| Aranda.Conserver.Windows.Service.exe |
Conserver Service |
{InstallDir}\Aranda\Conserver |
Processes: Aranda.Agent.RemoteCommand.exe
| Name |
Description |
Route |
| Aranda.Agent.RemoteCommand.exe |
Conserver Service |
{InstallDir}\Aranda\Conserver |
⚠ Important: - If you are upgrading from versions 9.24.2 or lower to 9.25.0 or higher, please note that the default installation path changed from C:\Program Files (x86)\Aranda\Conserver to C:\Program Files\Aranda\Conserver. This change responds to the standardization towards 64-bit architectures, which allows a better use of memory and system resources.
As a result, it will be necessary to review and update the exclusions configured in the antivirus and other security solutions, so that they take into account the new default installation path or the custom path that is defined during deployment. Otherwise, the normal operation of the application could be affected.
