⚠ Important: You cannot have the AVS Agent and the Aranda Remote Control (ARC) Agent installed simultaneously on the same workstation. Conflicts can be generated between both agents, preventing proper use.
The following are the minimum conditions for the installation of the agent that the workstation must meet:
| Workstation Requirements | |
|---|---|
| Virtual processor | 2-core CPU |
| RAM | Minimum 4 GB |
| Disk Space | Minimum 400 MB |
Supported versions
The supported operating system versions are as follows:
| Operating system | Version |
|---|---|
| Mac OS 12 | Monterey |
| Mac OS 13 | Fortune |
| Mac OS 14 | Sonoma |
| Windows 10 LTS 2019 | 1809 |
| Windows 10 Enterprise LTSC 2021 | 20H1 |
| Windows 10 | 20H2 |
| Windows 10 | 21H1 |
| Windows 10 | 21H2 |
| Windows 10 | 22H2 |
| Windows 11 | 21H2 |
| Windows 11 | 22H2 |
| Windows Server 2016 | |
| Windows Server 2019 | 1809 |
| Windows Server 2022 |
Required Ports
Ports used by the Workstation Agent.
| Port | Protocol | Description |
|---|---|---|
| 443 | TCP | Required for the Workstation Agent’s connection to the Notifications server. |
| 8081 | TCP | Required only for output, intended for connecting the Workstation Agent to the Turn Server on the remote control socket. |
| WebSockets | They establish a persistent two-way connection between the agent and the server. | |
| 64883 | TCP | Required for output only, intended for connecting the Workstation Agent to external Turn Servers in file transfer. |
| 15000 - 65000 | UDP | Range required for output only, intended for connecting the Workstation Agent to external Turn Servers in file transfer. |
Windows User Account Settings
It defines the collection of information that allows the operating system to know the resources, such as files, folders, programs, configurations, personal preferences, among others, to which a user has access. Accessed by Windows Login