In order for a specialist to provide the remote control or file transfer service, users must have an agent installed on their workstations according to their Operating System that facilitates the operation.

How agent deployment works

In the support management processes performed by the support administrator and the AVS web console specialist, an agent configuration code is automatically generated.

The AVS specialist will share the agent configuration code with the workstation to perform the agent installation on devices that require starting remote support tasks.

The process of installing and configuring the AVS agent on workstations must be adjusted to the operating system (Windows or MacOS) to facilitate its operation, following the following concepts:

Installing the Agent

Installing the agent on the workstation device allows for remote support and can be run with the installer, in installed or run-only mode (without installing the agent), or by command line.

Manual Agent Configuration

After the agent has been installed, if the respective configuration code has not been generated during support group management in the AVS web console, you can perform the manual configuration of the agent.

AVS Notifications

In the agent configuration processes and during remote support, the system generates different notifications.

Agent Update

The latest version of the agent can be updated on devices, via a notification that arrives at the workstation.