Aranda AssistMe is an end-user console for mobile devices that allows you to manage the workflow of requests and/or orders, allowing you to add attachments, notes, etc.

The application requires a user to use and you can find the following functionalities:

Authentication

The application has an authentication module for access to the functions and features available for the mobile version. After being authenticated, the user accesses the My Portal option, where they can access 4 sections or tabs:

My Portal

In this option, the user has the possibility of interacting with an assistant (chat bot) through keywords that are processed and result in different help options such as: cases, articles or categories.

• Create Case: In this option on the My Portal taskbar, the user can select a category for the creation of a request.
• My Requests: In this option of the My Portal taskbar, the user will be able to view the list of requests associated with their profile, which can be filtered as open or closed and sorted in ascending or descending order through the menu.
• Help: In this option on the My Portal taskbar, the user will be able to consult the available help articles and manuals.

Other Features

This section of My Portal displays the options available through the floating menu:

• News: This option allows access to news of interest to the user.
• Profile: This option allows you to view the information associated with the user in session and change their login password.