This functionality allows you to notify client users, via push notifications, when they are created or modified cases, based on rules configured from the Administrator.
Configuration
1. On the console ASMSAdministrator, in the Service Desk Create a Ruletab, on the Actions select Send push notification.
See Creating Rules
| Note: |
|---|
| The option to send push notification only applies to Rules in the Service Desk session for the Changes, Incidents, and Service Requirements case types. |
| The Customer user must be authenticated in the AssistMe app to receive notifications. The authenticated user’s data will be saved in the ASMS_USER_MOBILE. |
| You must have a push server for message processing. |
2. On the option details tab Send Push Notifications, fill in the fields of the form.
| Field | Description |
|---|---|
| Tags | Complementary options for structuring the message; Example: (Code, Created, State). |
| Send | Recipient (customer or specialist) to whom the push notification will arrive. |
| Culture | Language in which the push notification will arrive. |
| Title | Identifier of the notification. |
| Message | Body of the message. |